CCW At Home: Exclusive Content

By: Customer Contact Week

CCW At Home is the most immersive, interactive virtual experience this year for customer contact executives. Plus, the content covered by industry experts is exclusively featured at CCW, and you won’t find it anywhere else. See why 5,000 attendees from around the globe will be joining us throughout August for more than 100 innovative and educational sessions.

There’s no other event like CCW At Home, so check out all new info including the full event schedule, expert speakers, and event experiences, then register for free!

Schedule Overview:

AUGUST 11-13, 2020 | 12:00PM - 2:45PM ET

Workshop Week

AUGUST 18-20, 2020 | 12:00PM - 2:45PM ET

Think Tank Week

AUGUST 25, 2020 | 11:30AM - 2:45PM ET

CCWomen Summit

CCW Excellence Awards Virtual Ceremony

AUGUST 26 & 27, 2020 | 11:30AM - 4:00PM ET

Main Event

Featured Speakers:

  • Callie Field, EVP, Customer Care, T-Mobile
  • Lori Halverson, Associate VP- WW Customer Operations, Agilent Technologies
  • Joshua Tye, Director, Customer Experience, Compass Group
  • Kelley Kurtzman, VP, Global Consumer Sales & Service Centers, Verizon
  • Pete Collins, SVP, Operations for Personal Insurance and International, Travelers Insurance
  • Justin Reilly, Chief Product Officer, Ting | Toscows
  • Lisa Griffin, SVP Enterprise Access, Thomas Jefferson University & Jefferson Health
  • Carolina Aramayo, SVP, Contact Center Transformation, BBVA USA
  • Cindy Gordon, Chief People Officer, Policygenius
  • Colin Haupt, SVP Employee Engagement & Experience, PURE Group of Insurance Companies
  • Lance Gruner, Executive Vice President, Global Customer Care, Mastercard
  • Rebecca Jarvis, Chief Business, Economics and Technology Correspondent, ABC News

Featured Sessions:

Reinventing the Contact Center for the 21st Century

In this session we’ll explore the process of transforming contact centers to leading-edge knowledge work environments. Learn how to reconfigure your workforce to meet customer & business goals.

Take Ownership of Your End-to-End Customer Experience

Learn how to position your contact center as an advocate for customer centricity and serve as the glue for a connected, end-to-end experience in your company.

Leverage Customer Data to Deliver Connected, Dynamic and Impactful Experiences

Review cases in effective data management. Learn how to interpret data to make actionable decisions to improve the customer’s journey and how to aggregate data to share key insights.

To Transform Your Business You Must Urgently Transform Customer Service

Discover how leading companies deliver world-class customer experiences that can compete with global super-brands and use AI as a customer service transformation agent.

Automation that Improves the Customer and Agent Experience

Take a look at AI use cases across several enterprise organizations and explore automation technology beyond the hyped chatbot. Discover how AI can drive engagement and empowerment from agents.

Networking Opportunities:

Enjoy the same in-person networking and community experience from the comfort of your home!

CCW At Home supports 1:1 and group video meetings along with a robust interest-based matchmaking system. Plus, you'll only be one mouse click away from the most innovative suppliers in the contact center industry! Participate in our virtual trade show where you can explore products, attend 1:1 demos, and learn from all our product experts.

Register now for Free. See you there!