CCW Las Vegas Early Event Info


Customer Contact Week, the world’s largest customer contact event series, returns to fabulous Las Vegas, NV next summer (June 28 - Jun 30, 2021), brimming with cutting-edge content from an unmatched collection of the top executives and business leaders in the customer contact & CX profession. Check out what we currently have planned in our Early Event Info, and stay tuned for all of the info on boundary pushing keynotes, dynamic panel discussions, interactive face-to-face discussions, and over the top networking events - all to reignite your professional spark and prepare you to take your business to the next level. 


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  • Self-Paced Training & Rebuilding L&D for a Hybrid Workforce
  • How to Build a Playbook for Ensuring Exceptional Service Delivery From a Distributed Agent Workforce
  • Applying Top Percent Virtual Agent Engagement Strategies

Data Driven Digital Transformation

  • Building the Case and Leading Digital Transformation Projects in Your Contact Center
  • Humanizing Your Digital Experiences from Self-Service Portals to IVR and Chatbots
  • The Future of Self-Service in the Contact Center

AI & Automation

  • Fine-Tuning Your Contact Reduction, Deflection, and Optimization
  • Strategies to Improve Forecasts and Manage Volume Volatility
  • Unified Language & the Prerequisites for Effective & Meaningful Automation
  • Evaluating the ROI of AI

Channel Management

  • The Impact Of Covid-19 On Customer Behavior & Service Expectations
  • Updating Your Customer Service Strategies To Drive Loyalty and Retention
  • Building a Social Channel Playbook For Your Contact Center


Big Ideas

  • Main stage presentations featuring unique perspectives on consequential topics

Book Club

  • Best-selling authors serve up practical CX takeaways

Case Studies

  • Partners and their clients use real-life use-cases to share best practices

In the Queue

  • Interviews with top customer contact executives

Knowledge Base

  • The CCW analyst team on the latest CCW industry research


  • Fast-paced, interactive activity based sessions loaded with practical takeaways

Think Tanks

  • Scenario-based, interactive peer-to-peer discussions


We understand you may not be able to commit to seeing us just yet. Join the waitlist to reserve your spot and lock in our lowest rates for when you’re ready to register this year! Lowest advertised rates available until 3/12/2021. Join now.

The health and safety of our attendees and employees remains our singular priority as we execute our plan to return to the business of live events, and prepare to welcome customer contact leaders to CCW Las Vegas Customer Contact Week Las Vegas will follow industry leading health & hygiene standards that meet or exceed Covid-19 mitigation guidelines from the Centers for Disease Control & Prevention and the State of Nevada.