CCW Stages and Pavilions


CCW Las Vegas has content covered! Inside our Expo Hall, you’ll find 75+ different sessions on 6 different pavilions. From practitioner panels and client case studies, to product demos and interviews with C-Suite executives, you’ll learn about ground breaking innovations and the best practices you can implement in your business now.

At our CCW Digital Pavilion, led by our in-house team of analysts, take part in meaningful discussions that will arm you with the tools to tackle the emerging challenges and trends in customer contact.

Deep Dive into Top Industry Issues:

  • Optimize the Field Service Experience
  • Managing Social Customer Care
  • Tackling Top Technology Trends Tech Stack
  • Recruiting Workforce of the Future
  • Agent Performance Management that Improves Engagement
  • Integrating Tech for Omnichannel Experience

Pavilion Hosts: Afiniti, Avaya, Clarabridge, Genesys, Salesforce, CCW Digital

Over on our Main Stage, available to all pass holders, our Keynote Speakers Tyra Banks and Joe Montana will share their secrets to success! You’ll also get access to expert presentations from Mastercard, ABC News, Service Now, Genesys, Rockstar CX, IBM Watson, and many more!

Premium and Preferred pass holders will get additional access to 44 additional breakout sessions focused on the topics of Contact Center Operations, People, CX & Design, and Customer Technology & Products. Upgrade your pass to attend these sessions curated for experienced executives! Premium Pass Holders will also get exclusive access to CCW Think Tanks. Learn more here. 

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