CCW Think Tanks


In between inspiring keynotes, celebrity headliners, track sessions, and networking breaks in the Expo Hall, the CCW Las Vegas program includes two of our best-reviewed small group discussions: CCW Think Tanks and Executive Roundtables. Think Tanks will be available exclusively to Premium Pass holders, and Executive Roundtables will be invitation only. Take a look at all our package options here.

CCW Think Tanks

Think Tanks are oriented around finding solutions for the industry’s biggest operational issues. In 45 minute intervals, taking place in private rooms, we’ll be addressing everything from security and fraud prevention to customer sentiment.

45 Think Tank Topics include:

  • Actionable Analytics
  • Agent Performace
  • Chatbot Strategy and Execution
  • Contact Center Automation
  • Empathy and Experience Design
  • Journey Mapping
  • Recruitment
  • Self Service
  • Social Customer Experience

Leave each session with actionable takeaways and resources provided by industry experts and solution providers alongside up to 25 industry peers. Don’t miss out on this unique networking opportunity and the chance to problem solve through peer-to-peer brainstorming.

CCW Executive Roundtables

Executive Roundtables will connect up to 15 executive-level attendees during 70 minute boardroom-style sessions in private rooms. The meeting format will be open-forum to allow industry leaders to benchmark, network, and learn about a variety of topics all in one sitting.

View the full CCW Las Vegas agenda.