We're excited to announce that the CCW Vegas Agenda is here!

The world’s largest customer contact event series is back and this year we’re celebrating 20 years of CCW. Join 2,500+ attendees from over 900 companies, June 24-28, at The Mirage in Las Vegas.

We have unbelievable keynote headliners and 250+ customer contact executives that will be taking over the CCW stage. Plus, our Expo Hall is bigger than ever with the most state-of-the-art technologies and solutions in the industry.

View the agenda now.

Confirmed speakers include:

• Tony Hsieh, CEO, Zappos 
• Ambassador Nancy G. Brinker, Founder, Susan G. Komen
• Troy Stevenson, VP, Global Head of Community Operations, Uber
• Shep Hyken, Chief Amazement Officer, Shepard Presentations, LLC
• Meghan Borsic, Head of UX Research and Design, Consumer Electronics, Amazon
• Sundar Chari, Director of Customer Experience, Hertz
• and more! 

What’s new at CCW Vegas this year?

• New and Improved Interactive Discussion Groups (IDGs) 
• Foundations Stage Track: For Up-and-Coming Contact Center Leaders (Managers and Supervisors)
• CCW Innovation Lab Track: For Contact Center Strategy Leaders 
• CCWomen Track + Luncheon (For Women, By Women) 
• 20th Anniversary Cocktail Reception

Take a look at what happened at CCW Vegas last year then join us at #CCWVegas19 this year!