On June 24-28, 2019, Customer Contact Week convened 2,500+ customer contact professionals for a week of learning, networking, and creating unforgettable memories. From our site tours to our keynotes, so many things happened throughout the week.

Gabriele Masili, Chief Technology Officer at Microsoft and CCW Advisory Board member, shares all the insights he learned throughout the week in 100 seconds or less. From topics on Digital Transformation, Artificial Intelligence and Chatbots, as well as the conversations that took place in his Self-Service & Automation Interactive Discussion Group, take a look at the videos below!

Tech & Innovation Day Recap – Chatbots:

Part 1 | Part 2 | Part 3

IDG Recap – Self-Service & Automation:

Part 1 | Part 2

Final Thoughts & Insights: 

Full Video

Thank you to everyone for attending #CCWVegas19 and making it an amazing week! Take a look at the photos to reminisce on all the fun we had: View the photos here 

We hope to see you again at CCW Austin this Sept. 16-19 at the Hilton in Austin, TX!