Early Confirmed Speakers


Customer Contact Week is heading back to Las Vegas and bringing along the most innovative companies, top-performing executives, and innovative thinkers to explore the most important issues in the customer contact profession. Alongside thousands of your peers – in the world’s largest gathering of customer contact professionals – you’ll hear from the most innovative leaders in the profession and the top business minds about operational best practices and macro trends that are shaping the future of our industry.


We’ve got content covered. Choose from any of our 100+ sessions, client case studies, panels of prominent practitioners, product demos, and interviews, where you’ll never be more two feet away from the most innovative leaders in the profession. And with our new Preferred Pass, you’ll also have access to 44 additional breakout sessions about People, CX & Design, Customer Contact Center Operations, and Technology specifically curated for experienced executives.


Check out our early confirmed speakers below:

     James Dodkins, Founder & Customer Experience Rockstar, Rockstar

      Ingrid CordyVP Customer Experience & eCommerce, E.L.F Cosmetics

      Lance GrunerEVP, Global Customer Care, Mastercard

      Thom San Filippo, VP Customer Service & Experience Design, Dow Jones

     Sarah Warnes Rasmusen, Chief Customer Officer, Land's End

     Bill WeissVP Brand & Creative, Hello Fresh 

     Tom Nugent, Director of Consumer Sales and Service, Verizon

     Wendy Kincaid, VP User Experience, Navient

     Pete Collins, SVP Operations, Travelers Insurance

      Hiral ShahDirector of Product, AI, and Digital Services, Asurion

Stay tuned! We'll be announcing our celebrity headliners soon.