Free Access to CCW Digital Webinars!


We're committed to providing you with the research, analysis, and network required to optimize your customer contact operations in the digital era. That's why we've added even more free CCW Digital webinars to our lineup of online events. Learn from C-suite level executives about pivotal customer contact topics and stay up-to-date on the latest tools, techniques, and technologies being used by industry leaders to support customers through today's pandemonium. Check out what we have planned:

IBM Webinar: How AI ensures customer and agent success in times of rapid change

May 14, 2020 | 2-3 PM ET

Hear Watson and industry experts explain how to accelerate adoption of AI for customer service - to help your business address high demands, automate responses to common issues and keep agents engaged by enabling them to work on higher value tasks. Register now.

The New Norm: Delivering AI powered Customer Experience Within a Remote Workforce

May 20, 2020 | 2-3 PM ET

As companies around the world are faced with the imminent need to deploy a remote workforce in response to the COVID-19 crisis, new challenges and opportunities arise specifically around delivering optimal customer service with a remote contact center. This webinar, featuring thought-leaders from Vonage, will discuss trends, best practices and new capabilities are available for companies finding themselves in need of a remote contact center. Register now.

Can You Deliver A Great Digital Experience In Today's Trying Times?

May 27, 2020 | 2-3 PM ET

Upending work environments and radically transforming customer behavior have illuminated the importance of the digital customer experience. Contact centers that have successfully leveraged self-service, digital channels, proactive engagement, and omnichannel strategy have been keeping agents engaged and customers satisfied. Join our CCW Digital webinar with Infobip as we dive deep into how you can remain productive and customer-centric even in unpredictable times. Register now.

Answering 5 Crucial Customer Contact Questions As We Move Forward

June 4, 2020 | 2-3 PM ET

Customer-centric brands are no longer focusing on how to respond to the current crisis. They are determining how to transform based on what they experienced. This webinar will answer the five most crucial questions stemming from the Coronavirus pandemic; these answers will help you create a customer contact function that is more satisfying for customers, more engaging for agents and more prepared for future transformation. Register now.

As we continue to connect with our CCW community, we see the needs of customer contact executives to come together, share ideas, and learn how to navigate today's new challenges. We look forward to providing that opportunity at Customer Contact Week in Las Vegas, August 24-28, 2020. We're working to ensure the onsite experience includes meets proper guidelines for sanitation and social distancing, while still delivering cutting-edge content and opportunities to network with peers and solution providers. View the agenda now.

We're also excited to introduce CCW At Home, the virtual companion to CCW Las Vegas that will provide the same insights and learning as the live event. Hear from the the most innovative brands in the world and discover the latest CX technology all from the comfort of home. Stay tuned for the CCW At Home agenda release! Learn more and register for free now.