Free Online Event: New Standards For Customer Contact Performance

As you adjust to working from home, CCW Digital gives you the opportunity to learn from home with a Free Online Event: New Standards For Customer Contact Performance, taking place May 19-21, 2020 from 12-3 PM ET.

The contact center has changed - we're now using AI, connecting via digital, emphasizing personalization and working to reduce customer effort. Industry leaders, analysts, and influencers will reveal how to build a performance management strategy that aligns with what customers, agents, and businesses really need in today's era. You'll know how to set the right metrics, develop the right coaching, select the right technology, and build the right customer journeys

The sessions will use case studies as examples to help you get ahead of the curve, introduce you to new technology and best practices, and answer your key questions. By the end of the event, you’ll be ready to implement a variety of new strategies – all remotely! Can’t commit due to scheduling? CCW Digital knows how busy your day can be, so we include an on-demand option for all of our attendees. Just register here and we’ll send you the sessions at the conclusion of the event.


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