New Event Dates! August 24-28, 2020

We hope you and your loved ones continue to stay safe and healthy at this time. The CCW team has been working around the clock to navigate the next steps for CCW this year, all with the health and safety of our customers and team in mind.

That being said, we are excited to announce...


CCW will be taking place, August 24-28 at

Caesars Forum in Las Vegas!


We hope the postponed event dates give you some peace of mind in regards to joining us and being a part of our customer contact community. While the event dates have changed, we are continuing to develop an exceptional program and experience we planned for in 2020.

Stay tuned! We're releasing more updated event information soon. If you have any questions, check out our Posteponement FAQ or feel free to email us. We can't wait to see you in August!

Before then though, CCW Digital is offering a Free Webinar: 4 Considerations for Customer-Centricity in the Cloud, taking place April 8 from 2-3 PM ET, to help you create more customer-centric journeys, empower agent experiences, and use new cloud contact center features. Can't make it? All events are recorded for viewing access after the conclusion of the event. Just register and we'll send the full webinar to you directly! In the meantime, check out CCW Digital's Special Report: Omnichannel Chatbots for 5 solutions and strategies to implement more intelligent chatbot technologies, and the most common mistakes.

Visit our complimentary content resource center for the more articles and updates regarding COVID-19, working from home, and tools and strategies your organization can use right now: