New Registration Options


For CCW Las Vegas 2020, we’ve reformatted our package options, starting at just $999, to give you the chance to create a CCW experience that’s tailored to your needs. Be sure to browse potential add ons to enhance what’s already included in your package and make sure you don’t miss out on all CCW Las Vegas has to offer.

1. Community Pass -$999

With the Community Pass you’ll get access to the Expo Hall, Educational Sessions at the Expo Pavilions, Main Stage Sessions, the CCW Digital Pavilion, and our Official Conference Mobile App. The CCW Digital Pavilion, located in the Expo Hall and lead by expert CCW analysts and industry leaders, will facilitate discussions about operational best practices, cutting-edge innovations, and next generation trends in the customer contact profession.

Over at our main stage, alongside thousands of your peers in the world’s largest gathering of customer contact professionals, you’ll hear from the most innovative leaders in the profession and the top business minds about macro trends that are shaping the industry’s future.


2. Preferred Pass - $1599

Our Preferred Pass includes all the features of the Community Pass (access to the Expo Hall, Educational Sessions at the Expo Pavilions, Main Stage Sessions, the CCW Digital Pavilion, and our Official Conference Mobile App) plus Breakout Track Sessions, Seated Lunch, and 44 additional track sessions on our Preferred Pass Stages: the People Stage, the CX and Design Stage, the Contact Center Operations Stage, the CX Technology and the Products Stage.


3. Premium Pass - $1799

Get the most bang for your buck with the Premium Pass, which delivers all of the perks of the Preferred Pass (see above) plus CCW Think Tanks, our best reviewed session format on the program. CCW Think Tanks are small peer-to-peer discussions structured around the biggest operational issues facing customer contact executives. Topics represent the wide diversity of business issues from workforce optimization to security and fraud prevention to self-service, automation, customer sentiment – and everything in between. 


Add Ons & Awards

1. Excellence Awards Gala Ticket - $299

The CCW Excellence Awards includes a Cocktail Hour, 3-Course Dinner, Awards Ceremony, and Celebrity entertainment! We’ll recognize both executives and companies at large for their extraordinary contributions to the customer contact. Join us at this can’t miss industry event on Tuesday, June 23, 2020 from 6:30PM-9:00PM. Apply now! Or click here to learn more.

2. Excellence Awards Table of 10 - $2500

Celebrate in style and celebrate your Excellence Awards recognition with your whole team!

3. Pre Conference Experiences - $799

Get a choice of 4 Workshops or access to Tech & Innovation Focus Day.

The pre-conference day provides you with the opportunity to engage in several interactive workshops and network with fellow attendees. The Tech & Innovation Focus Day combines thought-leading research and content generated by CCW Digital with the latest project case studies from practitioners. Session names will be announced soon.

4. Site Tour Experience - $799

The site tour experiences at CCW are some of the most anticipated, in-demand activities throughout the event. You'll get an exclusive look inside some of the most innovative, state-of-the-art contact centers in the country. Options TBA!