1. Celebrity Headliner: Magic Johnson

Magic Johnson made a huge splash when he closed CCW Las Vegas 2019 as our Celebrity Headliner. Once a leader on the court, Johnson has become a leader in the boardroom in recent years as Chairman and CEO of Magic Johnson Enterprises and President of Basketball Operations for the Los Angeles Lakers. Johnson’s lively delivery lit up the room and attendees were excited as they snapped pictures with the former basketball star, ending their CCW experience on a high note. This year legendary football quarterback Joe Montana will be taking the stage to tell us about what it means to be a leader.

2. Inspiring Keynotes: Nancy Brinker and Tony Hsieh

Susan G Komen Foundation Founder, Nancy Brinker, has truly changed the world by setting the global breast cancer movement into motion. The Medal of Freedom Recipient inspired the crowd with her passion, drive, and story of the success of her organization.

Keynote Tony Hsieh returned to CCW to tell attendees about how he transformed Zappos from a company with nearly no sales into a multi-billion dollar business all while he was still in his early 20s. As the CEO of a company well known for customer service, the crowd was all ears as he imparted his secrets to success.

3. CCWomen

Nancy Brinker began our CCWomen Luncheon her opening remarks to a room full of the industry’s leading women. As attendees enjoyed lunch, they networked with one another and discussed shared challenges. Finally, three interactive sessions facilitated problem solving for women in the workplace. This year, CCWomen is hosting its first ever Summit on Monday, June 22^nd. The day blends educational content, a dynamic mentorship & ally panel, and other fun, community-building activities. View the brochure to learn more.

4. CCW Excellence Awards

Last year the CCW Excellence Awards honored and recognized industry titans with top contact centers and superior CX & Design. Winners came from the ranks of Bank of America, Microsoft, Electronic Arts, Alorica, Genesys, and more. Be sure to apply to this year’s awards for your chance to win big!

5. Networking Galore

Whether it was in our expansive Expo Hall, at Happy Hour, or in our organized small group discussions, attendees found many opportunities for lucrative networking. Not only were there ample chances to get to know fellow attendees, but vendors, influencers, and speakers made valuable connections with audience members. Our “Meet the Customer” program allowed booth visitors to hear directly from vendor clients about the solutions our sponsors were providing. Also in the Expo Hall, our Brilliance Clinics organized consultations between attendees and top influencers in order to address customer contact challenges. At CCW Las Vegas 2020, we’ll have many of the same networking opportunities, plus reinvented small group formats like Think Tanks and Executive Round Tables.