Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home – two idea packed days of live programming seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. Plus, if you can't join us in Las Vegas this June, you can stream our top sessions for free this June 29-30 from anywhere on CCW at Home, our free virtual live-streaming experience.

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  • Join us from the comfort of home for two idea-packed days of programming streamed live from Las Vegas beginning on June 29.
  • Come hungry, we’re cooking up a banquet of the most timely and delicious topics facing customer contact and CX executives.
  • Hear from the experts about how they navigated their teams through this extraordinary year.
  • Get inspired, and most importantly, get the tips, tools and strategies you need for success in 2021 and beyond.

Channel Strategy & Optimization
Coordinating service delivery across brand touchpoints and engaging customers in their channel of choice has a significant impact on customer experience and loyalty. After a year where everything changed, we’ll explore how top brands optimized service delivery in single channel, multi-channel, and omnichannel environments.

Digital Transformation
Digital channels often represent the first touchpoint a customer has with your brand. Once considered optional, digital experiences emerged from the chaos of 2020 as an essential tool for contact center leaders.

Artificial Intelligence & Automation
AI-powered operational agility is a top priority as speed and efficiency continue to dominate the scorecard for contact center executives. We’ll explore how AI and RPA can be deployed across the greater organization to influence the end-to-end customer experience.

Contact Center Workforce Management
From business continuity planning to managing a decentralized workforce and scaling remote learning, the HR responsibilities for customer contact executives have never been more important. We’ll review how leading brands are building agile teams and equipping them with tools to provide world-class customer service in a post Covid-19 world.

You can watch these sessions on June 29-30 from anywhere on CCW at Home, our free virtual live-streaming experience.
*Not all sessions will be streamed live. View our CCW At Home agenda to learn more. 

Register for Free View the Agenda