Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home – two idea packed days of live programming seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession. Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home. Plus, if you can't join us in Las Vegas this June, you can stream our top sessions for free this June 29-30 from anywhere on CCW at Home, our free virtual live-streaming experience.
Channel Strategy & Optimization
Coordinating service delivery across brand touchpoints and engaging customers in their channel of choice has a significant impact on customer experience and loyalty. After a year where everything changed, we’ll explore how top brands optimized service delivery in single channel, multi-channel, and omnichannel environments.
Digital channels often represent the first touchpoint a customer has with your brand. Once considered optional, digital experiences emerged from the chaos of 2020 as an essential tool for contact center leaders.
Contact Center Workforce Management
From business continuity planning to managing a decentralized workforce and scaling remote learning, the HR responsibilities for customer contact executives have never been more important. We’ll review how leading brands are building agile teams and equipping them with tools to provide world-class customer service in a post Covid-19 world.
You can watch these sessions on June 29-30 from anywhere on CCW at Home, our free virtual live-streaming experience.
*Not all sessions will be streamed live. View our CCW At Home agenda to learn more.