CCW Think Tanks | Customer Contact Week Vegas

Consistently the best reviewed session format on the program, CCW Think Tanks are small interactive peer-to-peer discussions structured around the biggest operational issues facing customer contact executives. Topics represent the wide diversity of business issues from workforce optimization to security and fraud prevention to self-service, automation, customer sentiment – and everything in between. Think Tanks are closed-door sessions and available exclusively for Premium Pass holders.

  • 360-Degree Customer View
  • Actionable Analytics
  • Agent Performance
  • Field Service Management
  • Chatbot Strategy and Execution
  • Contact Center Authentication
  • Contact Center Automation
  • Customer Sentiment and Intent
  • Digital Customer Experience
  • Empathy and Experience Design
  • Journey Mapping
  • Recruitment
  • Rethinking Omnichannel
  • Self Service
  • Social Customer Experience

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