CX and Design at CCW Vegas | 2020 Customer Contact Week Austin
CX and Design breakout tracks are coming to CCW Vegas 2020!
Customer centricity is easier said than done. Neither
C-Suite buy-in nor siloed, grassroots efforts alone can transform the cultural
fabric of an organization, especially those riddled with various divisions and
product lines. Our CX & Design breakout track at CCW Vegas gathers
customer experience leaders from within or beyond the contact center charged
with elevating the voice of the customer and moving the needle on more
customer-centric experiences.
Catalyze customer empathy and
cross functional communication to operationalize customer-centricity
Develop dynamic journey maps
that act as a living tool for improved customer experiences
Understand and action critical
customer data points to capture and communicate the ROI of CX
Strategic design methods
critical for empathy and tactical design processes for pain point resolutions
Michael Brown, Former Chief Design Officer, Dick's Sporting Goods
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