5 Innovative Engagement Initiatives From 3 Leading Executives

5 Innovative Engagement Initiatives From 3 Leading Executives

Because happy agents yield more successful calls and turnover less, engagement is just as much about driving revenue as it is about enhancing culture. To learn how successful companies have handled and continue to manage agent engagement, we talked to leading executives about how they’re practicing new methods of communication, flexibility and recognition in their contact centers.


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