A Case Study With Genesys: The Leader In Contact Center Solutions
Technology should be easy. That premise holds true when we look at smartphone applications and all they’re capable of doing: photo editing, banking, stock transactions, weather forecasts in 30-minute increments, plus browsing and purchasing anything from anywhere across the globe. Often, however, “easy” is not the way we would describe the systems and applications we depend on for work -- especially in a call center.
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