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Customer Empathy: 5 Ways to Make Empathy the Heart of Your CX Strategy

Customer Empathy: 5 Ways to Make Empathy the Heart of Your CX Strategy

As we head into 2019, it is time to position empathy where it belongs - at the heart of your customer experience strategy. That is why our CCW Digital Analyst team has prepared five quick tips for becoming a more empathetic, sentiment-driven organization.

These tips offer you the knowledge on how to: include sentiment in journey maps, embrace sentiment monitoring, restore emphasis on “The Customer is Always Right”, train empathy across channels and think beyond the issues.



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