Exclusive Content

The Evolution of Experience Ownership in the C-Suite: A Conversation with TGI Fridays’ CXO

The Evolution of Experience Ownership in the C-Suite: A Conversation with TGI Fridays’ CXO

Customer Contact Week is no longer simply about the service experience. We seek to address the strategies and tactics of the holistic experience, far and beyond the contact center alone. There is no one better to address end-to-end experience strategy than Sherif Mityas, TGI Fridays Chief Experience Officer.

Customer Contact Week’s Principal Analyst & Head of Product Development, Michael DeJager, chats with Sherif about the transformation of this role as well as some tips and tricks for successful digital customer engagements.


If you would like a copy of the interview sent directly to you, contact us here.

Getting to Know Sarah Thomas, The First Female NFL Official

Getting to Know Sarah Thomas, The First Female NFL Official

Sarah Thomas was a keynote at CCW Nashville this past January 28-31. We recently interviewed Sarah to learn more about her career, who inspired her, and leadership lessons she learned along the way. As part of our CCWomen initiative, we want to highlight inspiring and trailblazing women, that Sarah truly embodies all that CCWomen represents. Read the interview below!


To request a copy to be sent to you directly, contact us here.

CCW Guests - Terms & Conditions

We look forward to seeing you at Customer Contact Week! Please enter your information to review the Terms & Conditions of your Conference Guest Pass. This will confirm your registration and acknowledgement of the Terms & Conditions.

Applying The Rockstar Mentality to CX

Applying The Rockstar Mentality to CX

James Dodkins is a fan favorite across the Customer Contact Week series of events. He is back for an encore as one of our main stage headliners at CCW Las Vegas 2020 to deliver his latest and greatest rules for customer experience rockstars that prove both educational and entertaining. Customer Contact Week’s Principal Analyst & Head of Product Development, Michael DeJager, talks with James about his career as both an actual rockstar and customer experience expert.


If you would like a copy of the interview sent directly to you, contact us here.