Exclusive Content

From CCW At Home: The New World of Recruitment, Onboarding, and Diversity

In this session, Adam Hunt, Tesla's Supply Chain Internship Recruiter, dives deep into the new world of recruitment, onboarding, training, and diversity. Learn what candidates are looking for and how you can prepare yourself and your organization for the future.

Dispersed Workforce Culture: How to Maintain Productivity and Creativity Across Distributed Agents

Remote working comes with a host of competing priorities. Workers have busier days than ever, where the commute has been replaced by additional meetings and unpredictable situations at home. It's harder than ever to make time for the productivity and creativity required for future success. Join us In The Queue as we discuss tips and tactics for increasing innovation efforts across a distributed workforce.

Strategic Sourcing in the New Economy

While we have playbooks to manage core business issues, the global COVID-19 pandemic forced us to rethink our processes. An organization’s sourcing strategy is always a critical part of CX success, and this session will focus on the art and science of how to do that.

Lessons in Bridging Silos to Strengthen Your Channel Strategy

One of the keys to success in the modern contact center is to be available in the customer channel of choice. But as a contact center leader how can you ensure your customers can find you? Join us In the Queue to learn how the right data and bridging organizational silos to work together can effectively make the change your contact center needs to create a more holistic channel strategy for an effortless customer experience.

The Evolution of Experience Ownership in the C-Suite: A Conversation with TGI Fridays’ CXO

The Evolution of Experience Ownership in the C-Suite: A Conversation with TGI Fridays’ CXO

Customer Contact Week is no longer simply about the service experience. We seek to address the strategies and tactics of the holistic experience, far and beyond the contact center alone. There is no one better to address end-to-end experience strategy than Sherif Mityas, TGI Fridays Chief Experience Officer.

Customer Contact Week’s Principal Analyst & Head of Product Development, Michael DeJager, chats with Sherif about the transformation of this role as well as some tips and tricks for successful digital customer engagements.


If you would like a copy of the interview sent directly to you, contact us here.

Getting to Know Sarah Thomas, The First Female NFL Official

Getting to Know Sarah Thomas, The First Female NFL Official

Sarah Thomas was a keynote at CCW Nashville this past January 28-31. We recently interviewed Sarah to learn more about her career, who inspired her, and leadership lessons she learned along the way. As part of our CCWomen initiative, we want to highlight inspiring and trailblazing women, that Sarah truly embodies all that CCWomen represents. Read the interview below!


To request a copy to be sent to you directly, contact us here.

CCW Guests - Terms & Conditions

We look forward to seeing you at Customer Contact Week! Please enter your information to review the Terms & Conditions of your Conference Guest Pass. This will confirm your registration and acknowledgement of the Terms & Conditions.

Applying The Rockstar Mentality to CX

Applying The Rockstar Mentality to CX

James Dodkins is a fan favorite across the Customer Contact Week series of events. He is back for an encore as one of our main stage headliners at CCW Las Vegas 2020 to deliver his latest and greatest rules for customer experience rockstars that prove both educational and entertaining. Customer Contact Week’s Principal Analyst & Head of Product Development, Michael DeJager, talks with James about his career as both an actual rockstar and customer experience expert.


If you would like a copy of the interview sent directly to you, contact us here.