Exclusive Content

View Full Event Guide: CCW Vegas

View Full Event Guide: CCW Vegas

In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.

Our 20th anniversary delivers 7 tracks of cutting edge content, 80 interactive discussion groups, and an expo hall with nearly 200 customer-centric solution providers: the biggest and most robust CCW ever! Come learn, source, and celebrate with us in style this coming June 24-28 in Las Vegas!

Expert speakers already confirmed include:
  • Tony Hsieh, CEO, Zappos
  • Ambassador Nancy Brinker, Founder, Susan G. Komen Foundation
  • Earvin "Magic" Johnson, Chairman and CEO, Magic Johnson Enterprises  
  • Troy Stevenson, VP & Global Head of Community Operations, Uber
  • Shep Hyken, Amazement Officer, Shepard Presentations
  • Sasha Chatani Lucas, Head of Digital, Verizon Fios 
  • Meghan Borsic, Head of UX Research and Design, Consumer Electronics, Amazon
  • Sundar Chari, Director of Customer Experience, Hertz
  • and more!



Top 20 Reasons to Attend CCW 2019

Top 20 Reasons to Attend CCW 2019

CCW Vegas is back and bigger and better than ever. In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Check out the top 20 reasons you and your team should be at CCW this year.

Investing in High-Potential Managers: An Interview with Troy Mills

Investing in High-Potential Managers: An Interview with Troy Mills

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Academic Officer of CCW University, Troy Mills joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview sent to you directly, contact us

Chatbots: Everything You Need to Know

Chatbots: Everything You Need to Know

In this whitepaper, we will be covering everything you need to know about chatbots to help you determine if chatbots are right for you. These key topics of discussion include: 

  • Embracing a digital friendly future
  • Using data to improve CX through personalization
  • Chatbots and Customer Engagement
  • Millennial Expectations from Chatbots Experiences
  • Top Tips for Chatbot Integration into Existing Customer Contact
  • Sourcing Chatbot Solutions
  • Key Metrics in A.I. Technology that Matter to the C-Suite

If you would like a copy of this whitepaper to be sent to you directly, contact us

Developing Leaders for Contact Center Success: Docia Myer

Developing Leaders for Contact Center Success: Docia Myer

CCW University’s Future Leaders Certification Program is laying the groundwork for the future growth and success of high-potential managers who represent the next generation of contact center leadership. Serving as Chief Education Officer of CCW University, Docia Myer joins us to share a little more about the importance of investing in high-potential managers as well as the value of CCW University.

If you would like a copy of this interview to be sent to you directly, contact us

Early Event Info: Part 1

Early Event Info: Part 1

In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.

Check out the early event info to see what's in store including:

  • 2019 Headliner, Tony Hsieh (he's back by popular demand!)
  • Early confirmed industry expert speakers leading the program
  • Two new initiatives: CCWomen networking & the Technology & Innovation Focus Day


To get a copy of this sent to you directly, contact us

Early Event Info: Part 2

Early Event Info: Part 2

Check out what's featured in Part 2 including:

  • Keynote speaker: Shep Hyken
  • Interactive Discussion Groups - new & improved!
  • Pre-conference workshops
  • Early confirmed site tours at Zappos, T-Mobile Arena, TTEC and more!
Early Event Info Pack: Parts 1, 2, & 3

Early Event Info Pack: Parts 1, 2, & 3

Over the last few weeks we've released some early information about our 20th Anniversary event in Parts 1, 2 & 3. This Early Event Info Pack combines all three into a comprehensive 30-page guide to what we already have planned for this year including:

  • 20th Anniversary Headliner, Tony Hsieh, CEO of Zappos
  • CCW Influencer Keynote, Shep Hyken, Chief Amazement Officer at Shepard Presentations
  • C-suite and VP speakers from Verizon, Uber, Morgan Stanley, New York Life, Hootsuite and many more
  • New Initiative - CCWomen
  • New Programming - Technology & Innovation Focus Day
  • New & improved Interactive Discussion Groups with completely new formats and logistics to ensure the best session experience
  • 10 Site Tour experiences at Zappos, T-Mobile Arena, TTEC, Windham Professionals and more
  • CCW Excellence Awards
  • Leading industry exhibitors inlcuding Genesys, Salesforce, Five9, Avaya, ServiceNow, LiveVox