Reality Canty is an Experience Researcher who creates insights through rigor and intuition to design trustworthy hospitality experiences for guests and hosts at Airbnb.
Reality began his career as an applied scientist with a doctorate in Cognitive Psychology. He designed learning experiences and environments to promote mathematical and scientific reasoning in children and adults. However, he began his transition from scientist to design researcher with the co-founding of his first tech startup and then fully identified as a design researcher during his time at AT&T’s newly formed Design Technology group.
In this speaker spotlight feature, Reality divulges his work in advocating for human experiences through design thinking and why experience research is crucial in creating a seamless and effortless customer experience in the experience-driven economy.
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