Key Event Information

2020 Current Attendee Snapshot | CCW Las Vegas

2020 Current Attendee Snapshot | CCW Las Vegas

Interested in attending CCW Vegas 2020? Take a look at who is attending this year, including executives from Microsoft, ESPN, Mastercard, IHOP, Hello Fresh and Dow Jones.  

2019 Past Attendee Snapshot | CCW Las Vegas

2019 Past Attendee Snapshot | CCW Las Vegas

Interested in attending CCW Vegas? Take a look at who attended last year, including executives from Visa, Google, Microsoft, Uber, Allstate and Volvo. 

2019 Post Show Report | CCW Las Vegas

2019 Post Show Report | CCW Las Vegas

We had a great time at CCW Vegas this past June 24-28 celebrating our 20th Anniversary! Take a look at everything that went down - from the CCW Excellence Awards to our Top 5 Sessions.

Then join us at CCW Vegas August 24-28, 2020 in our new home at Caesars Forum. 


If you would like a copy of this report sent to you directly, contact us here

CCW Vegas 2020 | ROI Toolkit

CCW Vegas 2020 | ROI Toolkit

CCW Las Vegas is your opportunity to gain access to the expertise, contacts and strategies that are shaping the future of the customer contact profession. This ROI Toolkit has been created for you make your case for attending!

2020 Early Event Info: Part 4

2020 Early Event Info: Part 4

If you haven’t heard, we're moving to a BRAND NEW venue in 2020! The next CCW chapter continues at Caesars Forum this August 24-28 in Las Vegas!

Check out the early event info to see what's in store including:
  • Closing Headliner
  • Rockstar Headliner
  • New Speakers
  • Tech and Innovation Focus Day
  • Think Tank Topics
2020 Early Event Info: Part 3

2020 Early Event Info: Part 3

If you haven’t heard, we're moving to a BRAND NEW venue in 2020! The next CCW chapter continues at Caesars Forum this August 24-28 in Las Vegas!

Check out the early event info to see what's in store including:
  • Rockstar Headliner
  • New Speakers
  • Tech and Innovation Focus Day
  • Think Tank Topics


2020 Early Event Info: Part 2

2020 Early Event Info: Part 2

If you haven’t heard, we're moving to a BRAND NEW venue in 2020! The next CCW chapter continues at Caesars Forum this June 22-26 in Las Vegas!

Check out the early event info to see what's in store including:
  • Early Confirmed Speakers
  • CCW Excellence Awards
  • CCWomen Summit

A few early confirmed speakers include:

  • Micah Citti, Customer Service Operations Manager, ESPN
  • Tom Nugent, Director of Consumer Sales and Service, Verizon
  • Lance Gruner, EVP, Global Customer Care, Mastercard
2020 Early Event Info: Part 1

2020 Early Event Info: Part 1

If you haven’t heard, we're moving to a BRAND NEW venue in 2020! The next CCW chapter continues at Caesars Forum this June 22-26 in Las Vegas!

Check out the early event info to see what's in store including:
  • Agenda-at-a-glance
  • Reinvented Experiences
  • New Packages & Venue
People & HR at CCW Las Vegas

People & HR at CCW Las Vegas

For 21 years, Customer Contact Week (CCW) focused on the people, process and technology required to deliver customer service. Despite the significant impact of technology on the customer contact function, the people on the front-line make all the difference when it comes to delivering customer experience. The People track at CCW Las Vegas convenes HR leaders from the contact center and the organization at-large who are focused on recruiting, retaining, and maximizing the potential of their workforce.

CX & Design at CCW Las Vegas

CX & Design at CCW Las Vegas

Customer Contact Week (CCW) CX & Design focus on the people, processes, and technology that deliver on the service experience, particularly those delivered by the contact center. Examine how the contact center contributes to the overall customer journey, and identify internal partnerships to move the needle on experience delivery.

If you would like a copy of the interview sent directly to you, contact us here.