Customer Contact Week (CCW) CX & Design focus on the people, processes, and technology that deliver on the service experience, particularly those delivered by the contact center. Examine how the contact center contributes to the overall customer journey, and identify internal partnerships to move the needle on experience delivery.
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For 21 years, Customer Contact Week (CCW) focused on the people, process and technology required to deliver customer service. Despite the significant impact of technology on the customer contact function, the people on the front-line make all the difference when it comes to delivering customer experience. The People track at CCW Las Vegas convenes HR leaders from the contact center and the organization at-large who are focused on recruiting, retaining, and maximizing the potential of their workforce.
Interested in attending CCW Vegas 2020? Take a look at who is attending this year, including executives from BMW, Samsung, Five Guys and Ashley Homestore.
Interested in attending CCW Vegas 2020? Take a look at who is attending this year, including executives from ABC News, Toast, Nespresso and Microsoft.
Interested in attending CCW Vegas 2020? Take a look at who is attending this year, including executives from Wells Fargo, Amazon, Mastercard and Dow Jones.
A few early confirmed speakers include:
We had a great time at CCW Vegas this past June 24-28 celebrating our 20th Anniversary! Take a look at everything that went down - from the CCW Excellence Awards to our Top 5 Sessions.
Then join us at CCW Vegas August 24-28, 2020 in our new home at Caesars Forum.
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CCW Vegas is back and bigger and better than ever. In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Check out the top 20 reasons you and your team should be at CCW this year.
We recently surveyed CCW Vegas attendees to help you see if your solution aligns with their needs and to share who you can potentially meet in Vegas.
Key stats include:
Take a look at our Attendee Analysis Report below or request an emailed copy.
The Customer Contact Week program is designed for executives at all levels looking for tools and solutions for challenges and improvement areas in all aspects of the customer experience journey.
Check out the session grid to help you break down the agenda and identify what sessions will be beneficial based on your job responsibility and interest area.
Interested in becoming a sponsor or exhibitor for CCW Vegas? Take a look at the 2019 Sponsorship Kit!
The guide includes:
If you would like the Sponsorship Kit sent to you directly, contact us here.
Thinking about attending CCW Vegas? We are here to help you convince your colleague or manager to attend. Take a look at the top reasons why you should attend. This ROI Toolkit includes:
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In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.
Check out the early event info to see what's in store including:
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CCW Vegas 2018 was our best event yet! Check out the most unforgettable moments from the week in the Post Show Report. Included in the report is words of wisdom from our top speakers, list of attending companies, event highlights, award winners, and so much more. Check out the CCW Post Show Report, then join us again for our 20th anniversary in 2019!
If you would like to get a copy of this report sent to you, e-mail us at email@example.com.