If you haven’t already heard… Customer Contact Week is heading back to Las Vegas! Our upcoming CCW will be the most exclusive event of the year, with limited capacity and a thorough health & safety plan to provide the best live event experience you can have right now. View the just-released brochure and check out the event program that includes inspiring keynotes and educational sessions, benchmarking opportunities with industry peers and networking to discuss today’s biggest challenges and prepare for the future. Plus, we have an incredible lineup of speakers including VPs from Allstate, Five Guys Enterprises, Mastercard, AARP, Verizon and more.
We had a great time at CCW Vegas this past June 24-28 celebrating our 20th Anniversary! Take a look at everything that went down - from the CCW Excellence Awards to our Top 5 Sessions.
Then join us at CCW Vegas August 24-28, 2020 in our new home at Caesars Forum.
If you would like a copy of this report sent to you directly, contact us here.
A few early confirmed speakers include:
For 21 years, Customer Contact Week (CCW) focused on the people, process and technology required to deliver customer service. Despite the significant impact of technology on the customer contact function, the people on the front-line make all the difference when it comes to delivering customer experience. The People track at CCW Las Vegas convenes HR leaders from the contact center and the organization at-large who are focused on recruiting, retaining, and maximizing the potential of their workforce.
Customer Contact Week (CCW) CX & Design focus on the people, processes, and technology that deliver on the service experience, particularly those delivered by the contact center. Examine how the contact center contributes to the overall customer journey, and identify internal partnerships to move the needle on experience delivery.
If you would like a copy of the interview sent directly to you, contact us here.