CCW HAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Key Event Information

Top 20 Reasons to Attend Customer Contact Week 2019

Top 20 Reasons to Attend Customer Contact Week 2019

CCW Vegas is back and bigger and better than ever. In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Check out the top 20 reasons you and your team should be at CCW this year.

CCW Vegas Attendee Analysis Report

CCW Vegas Attendee Analysis Report

We recently surveyed CCW Vegas attendees to help you see if your solution aligns with their needs and to share who you can potentially meet in Vegas. 

Key stats include:

  • Year-on-year seniority analysis
  • Year-on-year industry analysis
  • % of attendees with increased budgets
  • % of attendees with multiple contact centers
  • % of attendees who view "live chat" as an urgent priority 
  • and more!


Take a look at our Attendee Analysis Report below or request an emailed copy

Who Should Attend CCW?

Who Should Attend CCW?

The Customer Contact Week program is designed for executives at all levels looking for tools and solutions for challenges and improvement areas in all aspects of the customer experience journey.


Check out the session grid to help you break down the agenda and identify what sessions will be beneficial based on your job responsibility and interest area.

2019 Sponsorship Kit

2019 Sponsorship Kit

Interested in becoming a sponsor or exhibitor for CCW Vegas? Take a look at the 2019 Sponsorship Kit!


The guide includes:

  • Attendee Breakdown & Demographics 
  • Attendee Job Titles & Companies
  • List of Current Sponsors
  • Available Sponsorship Opportunities


If you would like the Sponsorship Kit sent to you directly, contact us here.

2019 Post Show Report

2019 Post Show Report

We had a great time at CCW Vegas this past June 24-28 celebrating our 20th Anniversary! Take a look at everything that went down - from the CCW Excellence Awards to our Top 5 Sessions. Then join us at CCW Vegas next June 22-26, 2020 in our new home at Caesars Forum. 


If you would like a copy of this report sent to you directly, contact us here

2019 CCW Vegas: Current Attendee Snapshot

2019 CCW Vegas: Current Attendee Snapshot

Take a look at who will be joining us at CCW Vegas this year! To request a copy of this snapshot to be sent directly to you, contact us here.


  

2019 Sponsorship Prospectus

2019 Sponsorship Prospectus

Interested in getting more information about partnering with CCW? View the 2019 prospectus and learn about sponsorship opportunities and how CCW can improve your ROI. Email us for a copy of the 2019 prospectus sent to you directly.

2019 CCW Vegas: ROI Toolkit

2019 CCW Vegas: ROI Toolkit

Thinking about attending CCW Vegas? We are here to help you convince your colleague or manager to attend. Take a look at the top reasons why you should attend. This ROI Toolkit includes:

  • Convince your boss letter
  • Top reasons to attend
  • Estimated Budget Expense Sheet
  • and more!

If you would like a copy of this kit sent to you directly, contact us.


  

2018 CCW Vegas: Past Attendee Snapshot

2018 CCW Vegas: Past Attendee Snapshot

In case you haven't heard, we're headed back to Vegas this June! Interested in attending? Take a look at who attended CCW Vegas last year!


To get a copy of this snapshot sent to you directly, contact us here


  

Early Event Info: Part 1

Early Event Info: Part 1

In 2019, we're celebrating 20 years of CCW and groundbreaking industry growth and innovation. Don’t miss the biggest celebration of the year for customer contact champions.

Check out the early event info to see what's in store including:

  • 2019 Headliner, Tony Hsieh (he's back by popular demand!)
  • Early confirmed industry expert speakers leading the program
  • Two new initiatives: CCWomen networking & the Technology & Innovation Focus Day


To get a copy of this sent to you directly, contact us


  

Early Event Info: Part 2

Early Event Info: Part 2

Check out what's featured in Part 2 including:

  • Keynote speaker: Shep Hyken
  • Interactive Discussion Groups - new & improved!
  • Pre-conference workshops
  • Early confirmed site tours at Zappos, T-Mobile Arena, TTEC and more!


  

Early Event Info Pack: Parts 1, 2, & 3

Early Event Info Pack: Parts 1, 2, & 3

Over the last few weeks we've released some early information about our 20th Anniversary event in Parts 1, 2 & 3. This Early Event Info Pack combines all three into a comprehensive 30-page guide to what we already have planned for this year including:

  • 20th Anniversary Headliner, Tony Hsieh, CEO of Zappos
  • CCW Influencer Keynote, Shep Hyken, Chief Amazement Officer at Shepard Presentations
  • C-suite and VP speakers from Verizon, Uber, Morgan Stanley, New York Life, Hootsuite and many more
  • New Initiative - CCWomen
  • New Programming - Technology & Innovation Focus Day
  • New & improved Interactive Discussion Groups with completely new formats and logistics to ensure the best session experience
  • 10 Site Tour experiences at Zappos, T-Mobile Arena, TTEC, Windham Professionals and more
  • CCW Excellence Awards
  • Leading industry exhibitors inlcuding Genesys, Salesforce, Five9, Avaya, ServiceNow, LiveVox


  

2018 Vegas Post Show Report

2018 Vegas Post Show Report

CCW Vegas 2018 was our best event yet! Check out the most unforgettable moments from the week in the Post Show Report. Included in the report is words of wisdom from our top speakers, list of attending companies, event highlights, award winners, and so much more. Check out the CCW Post Show Report, then join us again for our 20th anniversary in 2019! 

If you would like to get a copy of this report sent to you, e-mail us at info@customermanagementpractice.com