Operational Readiness and Remote Workforce Management

Operational Readiness and Remote Workforce Management

Companies of all sizes are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and have pivoted from operating brick-and-mortar facilities to leading agents in a home-based environment. The following checklists reflect operational readiness and remote workforce management priorities of individual members of the Customer Contact Week Advisory Board. 


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