For 21 years, Customer Contact Week (CCW) focused on the people, process and technology required to deliver customer service. Despite the significant impact of technology on the customer contact function, the people on the front-line make all the difference when it comes to delivering customer experience. The People track at CCW Las Vegas convenes HR leaders from the contact center and the organization at-large who are focused on recruiting, retaining, and maximizing the potential of their workforce.
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