CCW EXCELLENCE AWARDS
Nominations now open!

June 22 - 26, 2020 | Caesars Forum, Las Vegas

Evolving Your Contact Center for Customer Centricity

Evolving Your Contact Center for Customer Centricity

At CCW Vegas 2019 this past June, Valdy Dobrila, Corporate Vice President, Service Excellence & Trina Martin, Corporate Vice President, Service Strategy & Technology from New York Life presented on Evolving Your Contact Center for Customer Centricity.

View their presentation to learn about the traits of successful customer-centric organizations and how to implement an organizational structure to help better measure, understand, and improve the customer experience.


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