Evolving Your Contact Center for Customer Centricity

Evolving Your Contact Center for Customer Centricity

At CCW Vegas 2019 this past June, Valdy Dobrila, Corporate Vice President, Service Excellence & Trina Martin, Corporate Vice President, Service Strategy & Technology from New York Life presented on Evolving Your Contact Center for Customer Centricity.

View their presentation to learn about the traits of successful customer-centric organizations and how to implement an organizational structure to help better measure, understand, and improve the customer experience.


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