as Closing Keynote!

June 22 - 26, 2020 | Caesars Forum, Las Vegas

Party Crasher to Honored Guest

Party Crasher to Honored Guest

Lance Gruner, Executive Vice President, Global Customer Care at Mastercard was a keynote speaker at CCW Vegas this past June.

View his presentation to learn about how to take a process-oriented approach to build the foundation for end-to-end CX, become the culture catalyst for customer centricity and how focusing vendor relationships contributes to holistic experience.

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