Shep Hyken: Keynote Feature
Customer Contact Week is excited to celebrate its 20th anniversary in Las Vegas this June. As part of the celebration, we are bringing industry’s leading influencers to headline the main conference. First and foremost, we are excited to welcome Shep Hyken, 35-year veteran in customer contact, back to our main stage.
Shep closed CCW Vegas in 2018, and we are excited to have him back to the main stage in 2019. Shep recently released a new book, The Convenience Revolution, and his keynote will deliver some of the key takeaways from his findings on convenience alongside takeaways you can apply to your customer experience as soon as you return to the office.
CCW Digital Principal Analyst, Brian Cantor, spoke with Shep about the Convenience Revolution and the importance of amazing customer experience to your bottom line.
If you would like a copy of the interview sent directly to you, contact us here.
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