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June 22 - 26, 2020 | Caesars Forum

Special Report: Customer Experience Personalization

Special Report: Customer Experience Personalization

Businesses almost universally recognize the importance of customer experience personalization. They, in fact, identify personalization as the defining quality of a customer-centric brand.

Businesses are not, however, universally delivering customer experiences. Some struggle to even define personalization -- and determine where it fits into the customer experience journey.

This Special Report eliminates the ambiguity. Citing proprietary research data and expert commentary, it reveals what personalization truly entails, why it matters and how to actually create personalized journeys for customers.

Key topics include:

  • The 6-point “Personalization Spectrum.”
  • Debunking key "myths" about CX personalization.
  • 7 challenges that prevent organizations from personalizing experiences.
  • 9 ways to personalize the CX journey.

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