Sponsor Thought Leaders Q&A

Industry Perspectives - Comm100

Industry Perspectives - Comm100

Comm100 is an award-winning global provider of omnichannel customer experience solutions powered by automation, AI and a friendly interface that's fast and simple for both visitors and agents. From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs. Comm100 helps organizations like Jack Henry & Associates, Veridian Credit Union, AXA, Leviton, Advance Auto Parts, and Stanford University exceed customer expectations through more efficient engagements. With headquarters in Vancouver, Canada, and over 10,000 customers worldwide, we help make customer conversations count. 

Customer Contact Week recently interviewed Comm100 on the top challenges and future advancements in the industry. 

Industry Perspectives - Edify

Industry Perspectives - Edify

Edify Labs, Inc. is a global, highly configurable communications platform with the goal of strengthening connections with customers and across teams. Co-founded by Cameron Weeks and Bracken fields, Edify is the newest innovator in cloud-based customer experience solutions. Edify combines the core functionality of Communications Platform as a Service (CPaaS), Contact Center as a Service (CCaaS), Unified Communications as a Service (UCaaS)/Private Branch Exchange phone system (PBX) platforms with customer success tools. Edify is the first platform to offer Business Communications as a Service (BCaaS) in one dashboard with one vendor. 

Customer Contact Week recently interviewed Edify on the top challenges and future advancements in the industry. 

Industry Perspectives - GetFeedback

Industry Perspectives - GetFeedback

GetFeedback powers brands with the customer experience solution they need to exceed customer expectations. By combining sleek, customizable surveys with real-time analytics, GetFeedback allows companies to listen to customers at every turn of their journey and on any device. Whether implemented through Salesforce (It’s the #1-rated survey solution for Salesforce) or as a standalone application, GetFeedback provides brands with the key metrics they need to stay connected to customers and take immediate action—providing the best customer experience possible.

Customer Contact Week recently interviewed Kimberly Powell, Director of Customer Support & Experience at GetFeedback on the top challenges and future advancements in the industry. 

Industry Perspectives - Helpshift

Industry Perspectives - Helpshift

Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Supercell, Vivino, and Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly.

Customer Contact Week recently interviewed Linda Crawford, CEO of Helpshift on the top challenges and future advancements in the industry. 

Industry Perspectives - Omilia

Industry Perspectives - Omilia

Omilia’s Omni-channel Virtual Assistant platform provides a seamless human-like end-to-end conversational experience for self-service across all channels. By leveraging the Omilia technology stack, large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel, all from the same infrastructure and application. Omilia’s technology has helped many enterprises achieve double-digit increase in self-service containment, while dramatically improving customer satisfaction.


Customer Contact Week recently interviewed Omilia on the top challenges and future advancements in the industry. 

Industry Perspectives - PayActiv

Industry Perspectives - PayActiv

The leader in Earned Wage Access, PayActiv is a socially responsible, holistic financial wellness service that increases employee retention, recruitment and engagement. PayActiv provides your employees instant access to their earned but unpaid wages so they can plan, use, and save their money while avoiding late fees, overdrafts, and expensive loans. Our invention, Timely Earned Wage Access (EWA) and our holistic approach by including bill pay, savings, budgeting, a visa card, discounts, and financial literacy is the de facto gold standard for delivering financial wellness at the workplace. PayActiv works seamlessly with all payroll and T&A systems and is also fully integrated with ADP. We settle over $100 million dollars every month for several hundred thousand employees of our employer partners including Walmart.


Customer Contact Week recently interviewed PayActiv on the top challenges and future advancements in the industry. 

Industry Perspectives - Semafone

Industry Perspectives - Semafone

Found in more than 25 countries on five continents, Semafone provides contact center data security and compliance solutions for many of the world`s leading brands; helping them safeguard their customers, minimize the risk of brand-damaging data breaches and ensuring compliance with regulations including PCI DSS.


Customer Contact Week recently interviewed Semafone on the top challenges and future advancements in the industry. 

Industry Perspectives - Star2Star

Industry Perspectives - Star2Star

Founded in 2006 in Sarasota, Florida, Star2Star Communications empowers global business success with a Full Spectrum Communications Solution. With options ranging from pure to on-premises cloud, Star2Star offers unparalleled value, reliability, quality, and scalability. Star2Star unifies business communications including voice, video, fax, mobile, chat, and presence management. Merged with Blueface, the leading pan-European UCaaS provider, Star2Star possesses a global influence and customer base. 

Star2Star systems are used by hundreds of thousands of business users worldwide including small to enterprise companies, from single location establishments to large, multi-location national chains, and they have one of the highest long-term customer retention rates in the industry at 99.85%.

Customer Contact Week recently interviewed Star2Star on the top challenges and future advancements in the industry. 

Industry Perspectives - TaskUs

Industry Perspectives - TaskUs

TaskUs provides next generation customer experience that powers the world’s most disruptive companies through the partnership of amazing people and innovative technology. We are the leading provider of customer care and back-office support outsourcing.

TaskUs provides Ridiculously Good strategy, business process optimization, revolutionary technology, and the best talent to deliver transformational, digital scale.


Customer Contact Week recently interviewed TaskUs on the top challenges and future advancements in the industry.