The Evolution of Experience Ownership in the C-Suite: A Conversation with TGI Fridays’ CXO

The Evolution of Experience Ownership in the C-Suite: A Conversation with TGI Fridays’ CXO

Customer Contact Week is no longer simply about the service experience. We seek to address the strategies and tactics of the holistic experience, far and beyond the contact center alone. There is no one better to address end-to-end experience strategy than Sherif Mityas, TGI Fridays Chief Experience Officer.

Customer Contact Week’s Principal Analyst & Head of Product Development, Michael DeJager, chats with Sherif about the transformation of this role as well as some tips and tricks for successful digital customer engagements.


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