Expo Hall Pavilion Sessions



The CCW Expo Hall will feature 75+ sessions in 6 pavilions including client case studies, panels of prominent practitioners, product demos, and interviews with the most innovative leaders in the profession.

The CCW Digital Pavilion will feature thought-provoking discussions about operational best practices, cutting-edge innovations, and next generation trends in customer contact curated by an all-star lineup of CCW analysts and industry leaders.


  • Optimize the Field Service Experience
  • Managing Social Customer Care
  • Tackling Top Technology Trends Tech Stack
  • Recruiting Workforce of the Future
  • Agent Performance Management that Improves Engagement
  • Integrating Tech for Omnichannel Experience


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