Expo Hall Pavilion Sessions

The CCW Expo Hall will feature 75+ sessions in 6 pavilions including client case studies, panels of prominent practitioners, product demos, and interviews with the most innovative leaders in the profession.

The CCW Digital Pavilion will feature thought-provoking discussions about operational best practices, cutting-edge innovations, and next generation trends in customer contact curated by an all-star lineup of CCW analysts and industry leaders.

• Optimize the Field Service Experience
• Managing Social Customer Care
• Tackling Top Technology Trends Tech Stack
• Recruiting Workforce of the Future
• Agent Performance Management that Improves Engagement
• Integrating Tech for Omnichannel Experience