Frequently Asked Questions

We’ve collected the most common questions we get. If we didn’t cover what you’re looking for, email us and we’ll get back to you!  


What do I need to do after I register?

Next step would be to book your accomodation! You’ll also receive attendee newsletters periodically leading up to the event that will have important event information to review.


How do I book my accommodation?
All the details you need are on our Venue & Accomodations page.

I need to update my registration

Did something come up? Do you need to cancel? No worries. Call us at 1-800-882-8684 or email and we’ll get you sorted. You can also check out our cancellation policy.


What if I’m new to CCW?
Don’t worry. You won’t be the only one! Make sure to attend the New Attendee Orientation.

Is there a Mobile App for the event?
Yes! We’re currently working on getting in the mobile app available in the app store. Stay tuned for an email from us for download instructions. The mobile app will be the best source for latest event information as well!

What is an IDG?

Interactive Discussion Groups (IDGs) are a unique learning format providing you with fast and focused exposure to leading topics most relevant to you! 


Is the Future Leaders Lab open to everyone?

Yes, the Future Leaders Lab is now open to everyone.  The Future Leaders Lab is specifically designed for high-potential contact center managers to build skills to become the next generation leaders in their center.


Is the CCW Executive Club open to everyone?

The CCW Executive Club is not open to everyone. It’s an invitation-only track of content open to VP-level and above customer contact leaders.  Topics tend to focus more on strategy and feature a more closed door, roundtable style.


When will I receive my conference material? 
Your conference handouts will be distributed on the first morning of the conference (unless otherwise stated in the event program). Additional conference material will be made available on a temporary website after the event. You will be provided with access details for this website at the conference.


Are meals included? 
Yes, all refreshments, snacks and lunches are included in your conference pass.

What should I wear? 
The dress code at the conference is business casual but there’s nothing wrong with dressing to impress

Special Needs Health Tips
If you have any special needs, disabilities, and/or dietary restrictions, send us an email at so we can make everything comfortable for you.

Health tips while attending our conferences 

  • Wash your hands frequently
  • Practice respiratory hygiene
  • Maintain social distancing
  • Avoid touching eyes, nose and mouth
  • Avoid consumption of raw or undercooked animal products