Expo Hall Pavilion Sessions


The CCW Expo Hall will feature 75+ sessions in 6 pavilions including client case studies, panels of prominent practitioners, product demos, and interviews with the most innovative leaders in the profession.

The CCW Digital Pavilion will feature thought-provoking discussions about operational best practices, cutting-edge innovations, and next generation trends in customer contact curated by an all-star lineup of CCW analysts and industry leaders.

  • Optimize the Field Service Experience
  • Managing Social Customer Care
  • Tackling Top Technology Trends Tech Stack
  • Recruiting Workforce of the Future
  • Agent Performance Management that Improves Engagement
  • Integrating Tech for Omnichannel Experience

  • Tom Nugent, Director of Sales & Service Centers, Verizon
  • Benjamin Lord, Executive Director, Global, Omnichannel Marketing, CRM, Loyalty, NARS
  • Manuel Christoffel, Chief Customer Officer, woom bikes USA
  • Elizabeth Solomon, Manager, Social Media Care, AMC Theaters
  • Joshua Tye, Director, Customer Experience, Compass Group
  • Ingrid Cordy, VP Customer Experience & Global Ecommerce, E.L.F. Cosmetics