People and HR at CCW Vegas


INCLUDED IN:  PREFERRED PASS      PREMIUM PASS

People and Human Resources breakout tracks are coming to CCW Las Vegas 2020

Despite the significant impact of technology and digital transformation on the customer experience, the people on the front line make all the difference when it comes to delivering a competitively superior customer experience. Our People breakout track at CCW Vegas gathers people leaders from the contact center and the organization at-large who are focused on recruiting, retaining, and maximizing the potential of their workforce.


  • Recruit a workforce reflective of your brand and organizational culture
  • Engage talent through effective development and purposeful EX
  • Support your people and maximize their potential
  • Foster an inclusive environment to engage your diverse customer base

  • Cindy Gordon, Chief People Officer, Policygenius
  • Sara Ortiz, Vice President of Human Resources, Five Guys Enterprises
  • Amy Zimmerman, Head of People Operations, Kabbage
  • Robert Tomlinson, President, Peak Restaurant Partners (IHOP)
  • Tobias Voegtlin, Chief Executive Officer Lufthansa InTouch & Head of Passenger Servicing Operations, Lufthansa Group Hub Airlines
  • Colin Haupt, SVP of Employee Engagement & Experience, Pure Group of Insurance Companies