CX Technology and Product breakout tracks are coming to CCW Vegas 2020!
Digital transformation delivers rich potential to disrupt existing customer experience practice. Moreover, how do technology leaders prioritize investment and development opportunities that balance enterprise ROI and an elevated CX? Our CX Technology & Products breakout track gathers contact center and enterprise technology leaders responsible for acquisition and development to dive in to top drivers critical for customer success.
Manage the evolution of the enterprise tech stack and its integration into the contact center environment
Maximize the existing potential and future opportunities of digital products that support the customer experience
Prioritize the infrastructure required to protect customer data and preserve enterprise reputation
Leverage enterprise AI platforms to add value to the end-to-end customer experience
Wendy Kincaid, VP User Experience, Navient
Eugene Malobrodsky, Chief Strategy Officer, Pango
Arnold Feist, Chief Compliance Officer, Interactive Brokers Group
Bradley Utter, Director Provider Call Center, Provider Quality & Calls, Humana
Gabriele Masili, Chief Technology Officer, Customer Service & Support, Microsoft