Technology and Products at CCW Vegas


INCLUDED IN:  PREFERRED PASS    PREMIUM PASS

CX Technology and Product breakout tracks are coming to CCW Vegas 2020!

Digital transformation delivers rich potential to disrupt existing customer experience practice.  Moreover, how do technology leaders prioritize investment and development opportunities that balance enterprise ROI and an elevated CX?  Our CX Technology & Products breakout track gathers contact center and enterprise technology leaders responsible for acquisition and development to dive in to top drivers critical for customer success.


  • Manage the evolution of the enterprise tech stack and its integration into the contact center environment 
  • Maximize the existing potential and future opportunities of digital products that support the customer experience
  • Prioritize the infrastructure required to protect customer data and preserve enterprise reputation
  • Leverage enterprise AI platforms to add value to the end-to-end customer experience


  • Wendy Kincaid, VP User Experience, Navient
  • Eugene Malobrodsky, Chief Strategy Officer, Pango
  • Arnold Feist, Chief Compliance Officer, Interactive Brokers Group 
  • Bradley Utter, Director Provider Call Center, Provider Quality & Calls, Humana
  • Gabriele Masili, Chief Technology Officer, Customer Service & Support, Microsoft