Media Partners
Media Partner
CCW Digital
Website:
http://www.callcenterweekdigital.com
CCW Digital is the global online community and research hub for more than 150,000 customer contact professionals.With the mission of creating customer contact rockstars, CCW Digital provides the customer contact community with the research, analysis, and network required to optimize their customer contact operations. Representing organizations big and small from... Read More
Chatbots Journal
Website:
https://chatbotsjournal.com/
Chatbots Journal is a platform for bot enthusiasts to share and learn all about how chatbots work, what will be the future of early adoption of the technology & why implementation can gain some extra mileage. Chatbots Journal is run by volunteers from various industry leaders, software developers, writers & AI researchers... Read More
CIO Applications
Website:
www.cioapplications.com
CIO Applications magazine stands out with its unique approach to learning from industry leaders offering professionals the most comprehensive collection of technology trends. CIO Applications is enabling the businesses to move a step ahead and guiding them towards adopting the best in technology that can assist them in providing seamless... Read More
Connections Magazine
Website:
www.connectionsmagazine.com
Connections Magazine is the premier magazine for the call center and contact center industry and is the prime source for call center news, information, and articles. Their Website, www.connectionsmagazine.com, is a 2,200-page resource, full of useful industry articles and resources. Connections Magazine is distributed free to qualified readers, decision makers,... Read More
CRMXchange
Website:
http://www.crmxchange.com
CRMXchange has developed unique industry insights into the business intelligence and professional programs required for successful operations. Known by our audience as the “event site,” we are experts in Webcast hosting. Visitors to the site can participate in over 100 yearly interactive educational webinars. Register free with CRMXchange to receive... Read More
Customer Contact Week - Official LinkedIn Group
Website:
https://www.linkedin.com/groups/119551
Attending CCW? Make sure to join the official event LinkedIn Group and receive weekly announcements featuring event updates, new industry content, and more. https://www.linkedin.com/groups/119551 Read More
Customer Service Institute of America
Website:
www.serviceinstitute.com
The Customer Service Institute of America (CSIA) provides organizations with education, certification and recognition in the field of customer experience. We support organizations and individuals with best practice know-how, education, certification, international recognition, and practical support – all from a globally recognized service standard.CSIA believes that great customer experience is... Read More
Society of Workforce Planning Professionals
Website:
http://www.swpp.org
The Society of Workforce Planning Professionals (SWPP) is a global organization devoted to facilitating education and networking opportunities among workforce planners.SWPP provides its membership with a variety of services, including:• Member-only access to certain areas of the SWPP website • E-mail Tip of the Week• Quarterly newsletters with timely articles written by industry experts • Regional... Read More
Telecom Reseller
Website:
http://www.telecomreseller.com
Telecom Reseller is your source for news, information and insight on Unified Communications, Cloud and Collaboration. We report extensively on enterprise grade cloud, mobility, Skype, WebRTC and on prem based solutions. Our eBulletins, podcasts, broadcasts, online and print editions reach over 40,000 qualified readers. For a free subscription visit http://telecomreseller.com/subscribe-form/.... Read More
The IoT Magazine
Website:
https://theiotmagazine.com/
The #1 place to learn about IoT. It is a platform for IoT enthusiasts to share and learn all about latest trends and technologies. Experts, authors, developers and thought leaders come together and share their learning, research studies, projects or anything that adds value to our audience. Check out some of their articles:Why IoT... Read More
Influencers
Annette Franz
Website:
https://www.cx-journey.com/
Annette Franz is founder and CEO (Chief Experience Officer, of course!) of CX Journey Inc. She's got 25 years of experience in both helping companies understand their employees and customers and identifying what drives retention, satisfaction, engagement, and the overall experience - so that, together, we can design a better... Read More
Charles Ryan Minton
Website:
www.CharlesRyanMinton.com
Charles Ryan Minton is a customer & employee experience expert, keynote speaker, best selling author and the president of CRM Hospitality & Consulting, LLC. He has represented high profile brands such as Hilton Hotels Worldwide, Marriott International, InterContinental Hotels Group, Gannett, Ultimate Jet Charters and the Cincinnati Reds. As a... Read More
James Dodkins
Website:
http://www.jamesdodkins.com/
James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James uses this unique experience to energize, empower and inspire his clients and their teams as a 'Customer Experience Rockstar'.Not only... Read More
Jeannie Walters
Website:
http://360connext.com
Jeannie Walters, the CEO and Founder of 360Connext, has spent 20 years evaluating and improving customer experiences and teaching her trademarked methodology to enlightened leaders in many industries. She is a Certified Customer Experience Professional (CCXP,) a CX Expert Panel member for the Customer Experience Professionals Association, a Professional Member... Read More
Jim Tincher
Website:
www.HeartoftheCustomer.com/cx-blog
As Heart of the Customer’s Mapper-in-Chief, Jim sees the world in a special way: through the eyes of customers.With a lifelong passion for customer experience, Jim founded Heart of the Customer to help companies of all sizes increase customer engagement. Before launching the company, Jim led customer engagement initiatives at... Read More
Michael Hinshaw
Website:
www.mcorpcx.com
Michael Hinshaw is a dynamic and effective customer experience leader, coaching executives and helping companies transform business practices to drive verifiable, customer-centric growth and measurable increases in ROI.Recognized as a Digital Customer Strategist and Customer Experience Innovator by organizations including ALM Intelligence, Forrester Research and others, he has been published... Read More
Russel Lolacher
Website:
www.russellolacher.com
Russel Lolacher is a speaker, consultant and advocate for meaningful customer and employee relationships. From two decades of experience, working from the front lines to leadership roles in call centres, public service and the retail and restaurant industries, Russel champions the importance of communication and trust building, online and in... Read More
Shep Hyken
Website:
https://hyken.com/
Shep Hyken
is a customer
service and experience expert
and the Chief Amazement Officer of Shepard Presentations. He is a New
York Times and Wall Street Journal bestselling
author and has been inducted into the National Speakers Association Hall of
Fame for lifetime achievement in the speaking profession. Shep works... Read More
Steve DiGioia
Website:
http://stevedigioia.com/blog/
With 20+ years in the hospitality industry and a lifetime of customer service experience, Steve DiGioia uses storytelling to share real-world tips and tactics to improve your customer service, increase employee morale and provide the experience your customers’ desire.As a certified trainer, coach, author & speaker, Steve was recently voted... Read More