Despite the significant impact of technology and digital transformation on the customer experience, the people on the front line make all the difference when it comes to delivering a competitively superior customer experience. Our People breakout track at CCW Vegas gathers people leaders from the contact center and the organization at-large who are focused on recruiting, retaining, and maximizing the potential of their workforce.
Recruit a workforce reflective of your brand and organizational culture
Engage talent through effective development and purposeful EX
Support your people and maximize their potential
Foster an inclusive environment to engage your diverse customer base
Amy Zimmerman, Global Head of Global People Operations,Kabbage, Inc.
Colin Haupt, SVP of Employee Engagement & Experience,Pure Group of Insurance Companies
Tobias Voegtlin, Chief Executive Officer, Lufthansa InTouch & Head of Passenger Servicing Operations, Lufthansa Group Hub Airlines
Cindy Gordon, Chief People Officer, Policygenius
Robert Tomlinson, President,Peak Restaurant Partners (IHOP)
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