People and HR | Customer Contact Week Vegas



People and Human Resources breakout tracks are coming to CCW Las Vegas 2020

Despite the significant impact of technology and digital transformation on the customer experience, the people on the front line make all the difference when it comes to delivering a competitively superior customer experience. Our People breakout track at CCW Vegas gathers people leaders from the contact center and the organization at-large who are focused on recruiting, retaining, and maximizing the potential of their workforce.


  • Recruit a workforce reflective of your brand and organizational culture
  • Engage talent through effective development and purposeful EX
  • Support your people and maximize their potential
  • Foster an inclusive environment to engage your diverse customer base


  • Amy Zimmerman, Global Head of Global People Operations, Kabbage, Inc.
  • Colin Haupt, SVP of Employee Engagement & Experience, Pure Group of Insurance Companies
  • Tobias Voegtlin, Chief Executive Officer, Lufthansa InTouch & Head of Passenger Servicing Operations, Lufthansa Group Hub Airlines
  • Cindy Gordon, Chief People Officer, Policygenius
  • Robert Tomlinson, President, Peak Restaurant Partners (IHOP)


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