Registration Options | Customer Contact Week Las Vegas

We want you to create your own CCW experience, so we're providing a variety of different package options starting at $999.

Customize your experience and participate in sessions that fit your needs the most. See below for what's included in each package and browse potential add ons available for purchase.

Questions? Contact us here.

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What's the CCW Digital Pavilion?

The CCW Digital Pavilion is located in the Expo Hall and will feature thought provoking discussions about operational best practices, cutting-edge innovations, and next generation trends in the customer contact profession, curated by an all-star lineup of CCW analysts and industry leaders.

What takes place at the main stage?

Our main stage is what happens when your favorite classroom is dropped onto the field during the last five minutes of a championship game.  Alongside thousands of your peers – in the world’s largest gathering of customer contact professionals – you’ll hear from the most innovative leaders in the profession and the top business minds about macro trends that are shaping the future of our industry.

Each day of the main conference will begin and end with a main stage session.

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What tracks are available?

We’ve got content covered.  Of course you’ll have access to our expo pavilion sessions where we’ll feature client case studies, panels of prominent practitioners, product demos, and interviews with the most innovative leaders in the profession.  And with the Preferred Pass, you’ll also have access to 44 additional breakout sessions specifically curated for experienced executives who have been around the customer contact block.

Breakout Sessions on the Preferred Pass Stages:

People Stage

  • People leaders from the contact center and the organization at-large will focus on recruiting, retaining, and maximizing the potential of their workforce.

CX & Design Stage

  • Network with customer experience leaders charged with elevating the voice of the customer and moving the needle on more customer-centric experiences.

Contact Center Operations Stage

  • Take an advanced approach to the leading challenges contact center leaders face in 2020. Pivot your contact center from cost center to value creator. 

CX Technology & Products Stage

  • Gather with contact center and enterprise technology leaders responsible for acquisition and development to dive in to top drivers critical for customer success.

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What are Think Tanks?

Consistently the best reviewed session format on the program, CCW Think Tanks are small peer-to-peer discussions structured around the biggest operational issues facing customer contact executives. Topics represent the wide diversity of business issues from workforce optimization to security and fraud prevention to self-service, automation, customer sentiment – and everything in between. 

Access to:

  • Cocktail Hour
  • 3-course dinner
  • Awards Ceremony 
  • Celebrity Entertainment

What is the Excellence Awards Gala?

The CCW Excellence Awards recognize the most innovative companies and top-performing executives for their extraordinary contributions to the customer contact profession. Join the leading companies and all-star customer contact executives at this can’t miss industry event on Tuesday, August 25, 2020 from 6:30PM-9:00PM. Apply now! Or click here to learn more.

Access to:

  • Cocktail Hour
  • 3-Course Dinner
  • Awards Ceremony
  • Celebrity Entertainment

Celebrate in style and celebrate your Excellence Awards recognition with your whole team!

Access to:

Before the main conference even starts, the pre-conference day provides you with the opportunity to engage in several interactive workshops and network with fellow attendees.

What is Techmology & Innovation Focus Day?

The Focus Day combines thought-leading research and content generated by CCW Digital with the latest project case studies from practitioners. Session names will be announced soon.

Access to:

What is a Site Tour?

The site tour experiences at CCW are some of the most anticipated, in-demand activities throughout the event. You'll get an exclusive look inside some of the most innovative, state-of-the-art contact centers in the country. 

Visit our complimentary content resource center for the latest articles and updates regarding COVID-19, working from home, and tools and strategies your organization can use right now.