June 22 - 26, 2020 | Caesars Forum

Adam Geneave

Chief Customer Happiness Officer AirAsia

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

11:25 AM How AirAsia's CX is Taking Flight with Ada's Chatbot

+ Discover what strategies AirAsia took to decrease their wait times from almost an hour to less than a minute --  just weeks after introducing automated customer support
+ Learn how the airline is saving millions in overhead costs by automating both answers and actions with highly-personalized experiences
+ Explore the future of automated customer experience (ACX) and why self-service is quickly becoming core to brand differentiation

Check out the incredible speaker line-up to see who will be joining Adam.

Download The Latest Agenda