CCW HAS A NEW HOME!

June 22 - 26, 2020 | Caesars Forum

Amy Arden

Senior User Experience Designer Dick's Sporting Goods

Amy is a UX and content specialist with experience in government, nonprofit, and private sectors. Her interests include human factors, conversational interfaces, and machine learning.

Why Amy?

Amy is most focused on interaction design powered by artificial intelligence.  This includes a lot of the various touch points that are leveraged by the contact center for both agent-facing and customer-facing touch points.  

Day Three - Main Conference And Expo: Wednesday, June 26, 2019

Wednesday, June 26th, 2019

12:00 PM Building Transformative Experiences: Differentiating Your Brand with Intentional Design

+ Why human agents remain essential in a world of AI and virtual assistants
+ What questions you should be asking about your organization’s call center experience
+ How to craft consistency across touchpoints to delight customers

Check out the incredible speaker line-up to see who will be joining Amy.

Download The Latest Agenda