Leading your customer contact team through a seemingly endless barrage of data security threats while ensuring compliance with a kaleidoscopic regulatory framework are both vital skills for customer contact executives. How do you balance those responsibilities with your mission to deliver world class customer experiences? What are the most important questions you need to answer about your data protection policies? In this session, we’ll explore top data security trends and compliance issues facing customer contact executives, including:
Emerging customer data security threats
Compliant customer communication policies
Data security crisis management strategies
Check out the incredible speaker line-up to see who will be joining Arnold.