June 22 - 26, 2020 | Caesars Forum

Bob Azman

Chairman of the Board CXPA

Bob is an innovative and visionary executive with an exemplary record of providing customer-driven solutions to companies in high growth or rapidly changing business environments. He provides a unique perspective as a thought leader, consultant, practitioner and business partner in customer experience design and execution to help companies become easy to do business with. 

Why Bob?

Bob has held a variety of CX positions at leading organizations when he also served on our CCW Advisory Board.  He now serves as the chairman of the board for the Customer Experience Professionals Association (CXPA), a longstanding partner of CCW.

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

1:30 PM A Human-Centered Approach to Employee Engagement

  • Overview of the design thinking mindset
  • How tools like empathy and journey mapping are low hanging engage fruit
  • Engage employees to engage customers

Check out the incredible speaker line-up to see who will be joining Bob.

Download The Latest Agenda