Bradley Utter

Director Provider Call Center Provider Quality and Calls Humana

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

10:30 AM Overcome the Spaghetti Effect: Best Practices in Tech Integration

Every organization tends to be fraught with some level of the spaghetti effect, featuring a complex array of legacy tech systems that struggle to integrate. In organizations that have faced any level of M&A in recent years, the spaghetti effect is amplified through multiple product lines and complex teams. In this session, we will address:
  • Tech and integration needs assessments
  • Get the most out of your most powerful tech
  • Org restructure and people considerations alongside tech transformation