June 22 - 26, 2020 | Caesars Forum

Brandon Rowe

Sr. Manager, Product Marketing, WFO Opentext

Day Two - Pre-Conference Day: Tuesday, June 25, 2019

Tuesday, June 25th, 2019

11:15 AM CX Delivery Optimization 2019: Tackling Your Biggest Challenges

t's no secret that customer expectations have significantly changed over the years. Technology advancements, generational shifts and easy access to information have caused organizations to re-imagine their CX strategy and the way they communicate with them. Agents are asked to be more knowledgeable across their business while being tasked quickly resolve customers issues in a timely manner.  Unfortunately, organizations have struggled to meet these new demands. To deliver on your brand promise of customer first, companies need a 360-degree view of the customer across all touchpoints.  This means breaking down organizational and departmental silos to enrich the customer experience across the entire journey. During this workshop, we will discuss how to establish a voice of the customer strategy, meet the needs of your customers and their unique needs, and deliver personalization and drive brand loyalty.

Check out the incredible speaker line-up to see who will be joining Brandon.

Download The Latest Agenda