Sr. Manager, Product Marketing, WFO
Day Two - Pre-Conference Day: Tuesday, June 25, 2019
Tuesday, June 25th, 2019
It's no secret that customer expectations have significantly changed over the years. Technology advancements, generational shifts and easy access to information have caused organizations to re-imagine their CX strategy and the way they communicate with them. Agents are asked to be more knowledgeable across their business while being tasked quickly resolve customers issues in a timely manner. Unfortunately, organizations have struggled to meet these new demands. To deliver on your brand promise of customer first, companies need a 360-degree view of the customer across all touchpoints. This means breaking down organizational and departmental silos to enrich the customer experience across the entire journey.
During this workshop, we will discuss how to:
- Establish a voice of the customer strategy
- Meet the needs of your customers and their unique needs
- Deliver personalization and drive brand loyalty