Brenda Dunn Kinney Founder of BDK & Associates, Ltd is an
award-winning growth and turnaround architect and customer evangelist with an
impressive history on delivery of contact center operations.
Brenda is known for her
advisory, innovation, analytical, and problem-solving skills. Brenda offers
judicious counsel and decisive leadership for companies that are positioning
for sustainable growth. Throughout Brenda’s career, she has forged successful
partnerships and has surrounded herself with teams that work closely with her
addresses and eliminate organizational pain around customer interactions. Brenda is
a highly sought-after speaker on Digital Transformation, Service Desk, Contact
Center and Customer Experience.
Brenda’s roles have
included Practice Director of Customer Experience & Strategy at W. Monroe
Partners, VP of Call Center Consulting Services at Vertex Consulting, VP
of Global Insights & Loyalty Solutions, CRM & Technology
Practice at eLoyalty, and Managing Director of Global CRM Solutions -
EDS. Brenda lead some of the largest Contact Center & Technology
innovation initiatives in the world, including GM OnStar, Thomas Cook,
Telaction, Alliant Energy, Bank of America, WellPoint, California Automobile
Brenda extends her leadership to the millennial
marketplace, helping many young leaders find their true voice and passion in
their business life. She provides insight, guidance, and direction to
millennials; giving them a reason, a purpose, and an outcome. For her tireless
and selfless work, Brenda received the 2007 National Business Leader of
the Year Award from the Future Business Leaders of America (FBLA), for which
she also served as Vice Chairwoman of the board. Brenda also
served in an advisory role for ic Stars, a nonprofit organization to train
upcoming talent in Information Technology.
Check out the incredible speaker line-up to see who will be joining Brenda Dunn.