Brian Dennis

Author If the Customer’s the Copilot, You’re in the Wrong Seat

Brian is a recognized industry thought leader, innovator, trend forecaster, panelist, and frequent contributor to the CX community. He is the author of the #1 Best Selling book 'If the Customer’s the Copilot, You’re in the Wrong Seat’ and is one of the most sought after speakers on the CX circuit. Brian works with companies that are not just interested in measuring the experience, but rather providing actionable insights that often times can be tied directly to an ROI. He also serves as an advisor for CX University and is part of their teaching facility.

Wednesday, August 26, 2020

Wednesday, August 26th, 2020

10:30 AM If the Customer's the Copilot, You're in the Wrong Seat

Do you wonder why some companies provide good customer service while others fail? As a leader, are you passionate about your customers and want to engage them in new and innovative ways? Learn what’s new and what’s next, so you can elevate CX today and be poised to deliver exceptional customer service in the future:
  • Innovative ideas you can implement immediately to improve CX
  • How to create a service culture that is passionate about the CX
  • Strategies that will guide your internal team to deliver exceptional support