Turn your contact center into your competitive advantage. Join this panel of contact center executives from Hilton, Traeger Grills, and the State of Maryland Department of IT, moderated by ZK Research Principal Analyst Zeus Kerravala, to learn how they are innovating the contact center by harnessing the power of automation and personalization to deliver unique customer experiences. Explore how they reimagined their digital strategy with innovative industry-leading tools from Amazon Connect to improve their customer experiences.
• Explore the most significant contact center automation and personalization trends
• Analyze how customer data can be used to power personalized interactions
• Learn how to identify opportunities to deploy automation and personalization tools in your organization