Passes starting at $599!

*summer PROMO extended -- ENDS 9/30

June 22 - 26, 2020 | Caesars Forum

Calvin St. Juste

Global Fraud COO Morgan Stanley

Why Calvin?
Calvin understands why cultural transformation is needed in an organization and how it can be a long process to adapt especially at a traditional company. However, he brings his experiences to CCW Vegas to share how to build a workforce culture with the next generation of customers and measuring employee experience with transparent and direct conversations.

Day Four - Main Conference And Expo: Thursday, June 27, 2019

Thursday, June 27th, 2019

11:25 AM Pushing the Envelope in a Changing Workforce

  • How to build a workforce culture with the next generation of customers
  • Steps for executive buy-in to champion illuminating inclusiveness and diversity to demonstrate the why behind this drive
  • Measuring your employees experience with transparent and direct conversations

12:00 PM Combat Fraud: Fundamentals In CX and Security

+ How to evolve and adapt in the rapidly changing digital landscape
+ Blend authentication and fraud prevention to effectively engage with customers in your organization
+ Bridge silos for executives who understand security breaches and contact center leaders who understand CX

Check out the incredible speaker line-up to see who will be joining Calvin.

Download The Latest Agenda