as Closing Keynote!

June 22 - 26, 2020 | Caesars Forum, Las Vegas

Cathy Cassels

Senior Director Operations Windham Professionals

Cathy joined Windham in 2017, bringing with her a wealth of call center experience.  She led contact centers for several high-profile clients ranging in size from 400-1200 seats. In this role, she improved multiple client-facing and internal metrics on compliance, customer satisfaction, and productivity. Cathy excels at motivating her team members and aligning client guidelines and goals with performance metrics. 

Why Cathy?

Cathy will be one of the dynamic tour leaders on our Wyndham Professionals site tour experience. The tour will dive into Windham's forward-thinking, analytical approach to call center management and how they create programs tailored for their clients and their customers.

Check out the incredible speaker line-up to see who will be joining Cathy.

Download The Latest Agenda